{"id":773,"date":"2025-12-05T16:01:59","date_gmt":"2025-12-05T21:01:59","guid":{"rendered":"https:\/\/c3eo.us\/?page_id=773"},"modified":"2026-02-04T11:29:19","modified_gmt":"2026-02-04T16:29:19","slug":"resume","status":"publish","type":"page","link":"https:\/\/c3eo.us\/es\/about\/mitch\/resume\/","title":{"rendered":"R\u00e9sum\u00e9"},"content":{"rendered":"
\n
\"Futuristic<\/figure>\n<\/div>\n\n\n

Education<\/h2>\n\n\n\n

University of North Texas<\/font>
M.S. in Learning Technology (2025)
<\/strong>Graduate Certificate – Artificial Intelligence in Education (AIEd) (2026)
Instructional Design, Technology, Analytics with AI
GPA: 4<\/p>\n\n\n\n

Indiana State University<\/font><\/strong>
M.S. in Electronics and Computer Technology – Hiatus (2016<\/strong>)
Instrumentation, Systems, and Automation
GPA: 3.40 with 64 hours completed<\/p>\n\n\n\n

University of North Carolina at Charlotte<\/font><\/strong>
B.S. in Engineering Technology – Electrical (2007<\/strong>)
Digital Embedded Systems
GPA: 3.21<\/p>\n\n\n\n

Isothermal Community College<\/strong>
A.A.S. in Electronics Engineering Technology (1990)<\/strong><\/p>\n\n\n\n

Work Experience<\/h2>\n\n\n\n

Mission Critical Global Alliance \u2013 USA<\/strong><\/h3>\n\n\n\n

Board Member 2025 – Present<\/strong>
Business leaders, government, and industry turn to Mission Critical Global Alliance (MCGA), a 501(c)3, as a trusted resource dedicated to enhancing the resilience of mission critical infrastructure through our expertise in advocacy, skills standards development, education, research, workforce development, and professional certifications.<\/p>\n\n\n\n

Schneider Electric \u2013 Raleigh\/Charlotte, NC<\/strong><\/h3>\n\n\n\n

North America Technical Training Manager 2022 – 2026<\/strong>
Responsibilities include setting the vision, mission, and strategy for technical training programs within the Customer Care Center (aka Primary (L1) and Advanced (L2) Tech Support), developing learning paths, and delivering training to ensure our teams have next-level support skills needed to ensure an exceptional support experience for our Energy Management & Industrial Automation Customers. Team members are based in Canada, the USA, Mexico, and the Philippines.

Projects and non-classroom responsibilities:<\/em>
\u2022 Administrator for the LMS<\/a> system
\u2022 Prototyping and evaluating various MLL extensions and options (e.g., adaptive learning modules, training models)
\u2022 North American Customer Care Center AI Super Champion
\u2022 Steering committee and NAM regional admin for Technical Competency Management (TCM) tool development and roll-out
\u2022 Assisting in scheduling and deploying new training for NAM Customer Transformation, including the CCC
\u2022 Remote access\/control of lab equipment platform evaluation
\u2022 eXtended Reality (XR<\/a>) immersive training prototyping<\/p>\n\n\n\n

Senior Training Specialist 2016 – 2022<\/strong>
Design, deliver, and administer Schneider\u2019s product and application training programs. Deliver training on Altivar Variable Frequency Drives (VFD), Altistart Soft Starts, Modicon HVAC PLCs, Programming Software (SoMove, SoMachine HVAC, EcoStruxure Machine Expert HVAC), Industrial Communications, and other products as needed for channel partners, distributors, OEMs, EUs, and Schneider Electric employees. Co-Manage and develop the annual training schedule for the team with the Team Manager. Develop and maintain training equipment for my courses, and assist team members with their equipment needs.<\/p>\n\n\n\n

Projects and non-classroom responsibilities:<\/em>
\u2022 Served as interim Team Manager for several months between the retirement of the Team Manager and the replacement. Coordinated all team activity between US and Global Industrial Automation LoB, Partner LoB, and Industry Specialist Distributor Program (ISDP), formerly known as Automation & Control Excellence (ACE), for the US-based distributor network.
\u2022 Training Back Office Lean \u2013 Inter-Business Unit (BU) optimization task force tasked with making training more cost-efficient and logistically easier to manage for all training teams from all BUs in the US. (2019-2020)
\u2022 Online Hackathon 4 Machinnovation 2020 \u2013 C5 – Assisted Commissioning for Drives. Mentored an international team that created a wizard-based app to guide a field operative through the variables involved in performing a complex VFD startup. The app won the challenge by both the audience\u2019s popular vote AND the judging panel. (Oct 2020)
\u2022 Knightdale Training Team relocation to the Raleigh Hub \u2013 Lead liaison between the training team and the real estate\/architectural team to define requirements for the new Raleigh Training Center (RTC) that will be in the new Raleigh Hub. Requirements include physical space requirements for the classroom, shared\/integrated space with engineering and marketing teams, storage space, lab space, navigational logistics within the building, and classroom technology requirements. (2020 \u2013 2021)
\u2022 RTC Virtual Training Lab \u2013 Project lead providing engineering guidance to the training team and management on implementing a virtual learning system that allows full-scale training to be implemented via telepresence and performing R&D on system requirements for providing virtual training for non-SE and SE trainees with technical depth as required. (2020 \u2013 2022)
\u2022 Training Equipment Storage Manager \u2013 Lead manager and organizer of the training \u201ccage\u201d in the warehouse in Knightdale. Responsible for the physical move of equipment to the new RaleighHub. This responsibility included logistics, storage, and maintenance of equipment used by all members of the Industrial Automation Training team. (2018 \u2013 2021)
\u2022 Led the training team in the adoption of MS Teams as the Virtual Instructor Led Training (VILT) platform.
\u2022 Researched and implemented MS Bookings as a solution to the emergency transition from ILT to VILT during the onset of the COVID pandemic. (Spring-Summer 2020)<\/p>\n\n\n\n

Cleveland Community College \u2013 Shelby, NC<\/strong><\/h3>\n\n\n\n

Project Manager, Operations Technology (OT) – National Consortium for Mission Critical Operations (MCO) 2013 – 2016<\/strong>
OT Manager\/Principle Investigator for a $23.2M grant awarded by the US Department of Labor across 5 partner colleges and a university in North Carolina and Georgia. $13M was awarded to CCC alone. Responsible for the implementation of a new MCO AAS degree standard development, coursework, and industrial computer network infrastructure to support daily operations and classwork, develop telepresence capability using VMware\/Microsoft technologies to control training equipment in the classroom, and manage the development of two major industry certification exams. I taught classes on digital electronics, embedded systems, automation controls (PLC, HMI, sensors, actuators, etc.), and MCO concepts.
Department Chair \u2013 Industrial Services 2010 – 2016<\/strong>
Managed department programs including Automation Engineering Technology (ET), Electronics ET, Computer Integrated Machining (CNC) Technology, Mechanical Drafting (CAD) Technology, Industrial Systems Technology, and Facilities Maintenance Technology.
\u2022 The Industrial Services department offered instruction to both academic education and non-academic professional development and continuing education training for area industry.
\u2022 Established the first resource-sharing MOU ever between a college and The International Society of Automation (ISA) (www.isa.org) & Automation Federation (www.automationfederation.org).
\u2022 Backup\/Standby administrator for the campus LMS (Blackboard) used by all instructors and for all coursework in the college.
Discipline Coordinator \u2013 Automation Engineering Technology (AET) 2011 – 2016<\/strong>
Developed statewide curriculum standard for the new AET program. Created new courses that were accepted into the statewide library of courses used at all community colleges. Developed a flexible scheduling system that included distance learning, enabling the courses while retaining hands-on training experiences. Taught and advised the first out-of-state technical graduate who never physically visited the college campus.
Discipline Coordinator \u2013 Electronics Engineering Technology (EET) 2008 – 2011<\/strong>
Developed course structure and sequence. Updated lab facilities and equipment. Maintained dialog with industry and university representatives for transitioning students to either or both upon graduation.
Instructor \u2013 Electronics Engineering Technology (EET) 2002 – 2016<\/strong>
Collaborated with other faculty to develop course requirements. Created and deployed assessments, advised students, and maintained lab equipment.<\/p>\n\n\n\n

M&M Sales and Service, Inc. \u2013 Gastonia, NC<\/strong><\/h3>\n\n\n\n

Field Engineer 2001 \u2013 2001<\/strong>
Spin-off company parented by M&M Electric. This diversification was completed in January 2001. I was transferred from M&M Electric\u2019s Engineering Department to serve as a field engineer. Responsible for project startup and commissioning, and engineering-related service calls and customer service. Led on-site end-user training for newly installed projects.<\/p>\n\n\n\n

M&M Electric Service Company, Inc. \u2013 Gastonia, NC<\/strong><\/h3>\n\n\n\n

Design Engineer\/Engineering Technician 1992 \u2013 2000<\/strong>
Employed in a variety of positions relating to the production of \u2018turnkey control systems.\u2019 Duties performed included control panel layout, wiring, conceptual design, and research; PLC\/HMI (MMI)\/SCADA programming; project documentation; startup assistance (including installing conduit\/wire tray and pulling wire); 24\/7 service and support via onsite\/telephone\/remote access\/telepresence. Led in-office and on-site end-user training for newly installed projects. mme.com<\/a><\/p>\n\n\n\n

The Motor Shop, Inc. \u2013 Gastonia, NC<\/strong><\/h3>\n\n\n\n

Motor Mechanic 1991-1992<\/strong>
Served as a motor mechanic repairing AC & DC motors, drives, and gearboxes.<\/p>\n\n\n\n

Phoenix Electronics\/Secure Electronics, Inc \u2013 Shelby, NC<\/strong><\/h3>\n\n\n\n

Repair Technician 1990-1991<\/strong>
Serviced TVs, radio\/stereo equipment, VCRs, CD players, and related devices for contract, warranty, and walk-in consumer electronics. Performed electronics repairs to the component level.<\/p>\n\n\n\n

Radio Shack, Div. of Tandy Corporation \u2013 Forest City, NC<\/strong><\/h3>\n\n\n\n

Salesmaker 1988-1990<\/strong>
Advised customers and closed sales of component-level electronic devices for hobby\/repair\/industry MRO, consumer personal electronics (radios, TVs, telephones, etc.), and consumer and business class personal computers and software.<\/p>\n\n\n\n

PUBLICATIONS AND PAPERS<\/h2>\n\n\n\n

\u201cA horizontal approach to automation\u201d
InTech Magazine Jan\/Feb Issue, ISA – 2013<\/p>\n\n\n\n

\u201cHands-on Technical Labs-at a Distance\u201d
Academic Paper presented in the Solutions Provider Showcase at ISA Automation Week 2012, Orlando, FL – 2012<\/p>\n\n\n\n

Memberships<\/h2>\n\n\n\n

International Society of Automation \u2013 ISA www.isa.org<\/a><\/p>\n\n\n\n

InfraGard \u2013 (Sponsored by FBI & DHS)  www.infragard.org<\/a><\/p>\n\n\n\n

Certifications<\/h2>\n\n\n\n

Certified Mission Critical Operator (CMCO) \u2013 Mission Critical Global Alliance (MCGA) www.mccerts.com<\/a><\/p>\n\n\n\n

Certified Mission Critical Professional (CMCP) \u2013 Mission Critical Global Alliance (MCGA) www.mccerts.com<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

\u2727 About Me<\/a> \u2726 Professional Overview<\/a> \u2727 R\u00e9sum\u00e9<\/a> \u2726
\u2726 Career Goals<\/a> \u2727 Portfolio<\/a> \u2726 Graduate Capstone Project<\/a> \u2727<\/p>\n\n\n

<\/div>","protected":false},"excerpt":{"rendered":"

Education University of North TexasM.S. in Learning Technology (2025)Graduate Certificate – Artificial Intelligence in Education (AIEd) (2026)Instructional Design, Technology, Analytics with AIGPA: 4 Indiana State UniversityM.S. in Electronics and Computer Technology – Hiatus (2016)Instrumentation, Systems, and AutomationGPA: 3.40 with 64 hours completed University of North Carolina at CharlotteB.S. in Engineering Technology – Electrical (2007)Digital Embedded
+ Read More<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":667,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"footnotes":""},"class_list":["post-773","page","type-page","status-publish","hentry"],"yoast_head":"\nR\u00e9sum\u00e9 - C3EO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/c3eo.us\/es\/about\/mitch\/resume\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sum\u00e9 - C3EO\" \/>\n<meta property=\"og:description\" content=\"Education University of North TexasM.S. in Learning Technology (2025)Graduate Certificate – Artificial Intelligence in Education (AIEd) (2026)Instructional Design, Technology, Analytics with AIGPA: 4 Indiana State UniversityM.S. in Electronics and Computer Technology – Hiatus (2016)Instrumentation, Systems, and AutomationGPA: 3.40 with 64 hours completed University of North Carolina at CharlotteB.S. in Engineering Technology – Electrical (2007)Digital Embedded+ Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/c3eo.us\/es\/about\/mitch\/resume\/\" \/>\n<meta property=\"og:site_name\" content=\"C3EO\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-04T16:29:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/c3eo.us\/wp-content\/uploads\/2023\/09\/CyberneticShockframe.gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@C3EO\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/c3eo.us\\\/about\\\/mitch\\\/resume\\\/\",\"url\":\"https:\\\/\\\/c3eo.us\\\/about\\\/mitch\\\/resume\\\/\",\"name\":\"R\u00e9sum\u00e9 - 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